Return Policy Overview
We want your shopping experience with Vexlyne to be smooth, clear, and reliable. Before shipment, products may be reviewed for quality so that each order can be sent in acceptable condition.
Please check sizing information carefully before purchasing, because sizing may vary between items and styles. If a product does not include a size chart or you are unsure about sizing, contact us before placing your order.
If you receive an item that is defective, damaged, the wrong size, or not the product you ordered, contact us as soon as possible. We will review the issue and work toward a solution. Returns and exchanges are not approved automatically and must meet the conditions below.
Our return period is 14 days. A return must be shipped within 14 days of delivery, based on the postmark or carrier acceptance date. Items sent after the 14-day return period may be refused or sent back to you.
Returned items must be sent back to us for inspection. After we receive the returned item, we aim to review it within 5 business days and issue an approved refund within 10 working days after inspection. Shipping fees are non-refundable because they are delivery service costs.
Conditions for Return
- For hygiene reasons, undergarments, bodysuits, swimwear, and accessories cannot be returned or refunded.
- Custom, personalized, or made-to-measure items are final sale and cannot be returned or refunded.
- Returned items must be unworn, unused, unwashed, unaltered, and in good condition.
- We cannot accept items that are damaged after delivery, washed, altered, stained, scented, or missing required packaging where applicable.
- Before sending a return, you must contact customer service and provide the reason for the return.
- We do not offer Freight To Collect or postage-due return service. Return shipping is paid by the customer unless we confirm otherwise in writing.
- If a coupon or discount was used, the refundable amount will be based on the amount actually paid after the discount, excluding non-refundable shipping charges.
Procedure for Returns
- Contact customer service at [email protected] with your account email address, order number, a clear description of the issue, your requested solution, and photos or video if the item is defective, damaged, incorrect, or not as described.
- Wait for return confirmation. Our customer service team will review the request and, if approved, provide return address information and instructions.
- Ship the return package to the designated address. After shipping, email us the tracking number and identify which item or items are being returned.
- Your return must be shipped within the 14-day return period. Returns shipped late or without confirmation may be refused or sent back.
- After receipt and inspection, an approved refund will be issued to the original payment method within 10 working days.
Return requests may not be approved unconditionally. Please review this Refund and Returns Policy before submitting a request so that you understand which items and situations are eligible.
Contacting Us
To report an issue, provide your order number, account email address, and a detailed description of the problem. For defective, incorrect, or not-as-described items, clear photo or video evidence is required. Do not return items until customer service confirms the return details.
At this time, we do not provide free return service. Customers are responsible for return and exchange shipping fees, and for any potential duties, taxes, or tariffs related to the return. We recommend using a tracked shipping service because we cannot process returns that are not received.
Timeline for Compensation
For returned goods, we allocate up to 5 business days after receipt to inspect and process the solution. Approved refunds are then issued within 10 working days to the original payment method. Your bank or payment provider may require additional time to post the refund.
Need help? Contact us at [email protected].